SUPPORT SERVICES

TransACT provide a suite of high quality, cost-effective and flexible Managed and Support services that proactively support our customers needs.

We support organisations, from major finance houses in the City with thousands of end users, to smaller SMB and Education customers, and we give each one the close attention they deserve and need.

Managed Services

When looking for a trusted Managed Service Provider, we know organisations require a partner that understands the challenges they face and who can provide a flexible and dynamic approach to meeting those challenges.

Our approach is to work with you building bespoke service offering which provides flexible response times, proactive monitoring, guaranteed services levels in a cost-effective contract.

Our Managed Service portfolio is based upon industry best practice and is fully ITIL compliant. TransACT can offer continuity and improvement of service as well as become a natural extension of your existing IT team.

Our Managed Services portfolio supports your IT across the network, server, storage, back-up, print and software environment and can include:

  • Flexible Service Levels
  • Dedicated Service desk
  • 24/7/365 Service Desk manned by IT professionals
  • Proactive Monitoring and Alerting
  • Burst Resourcing
  • Reporting
  • Reactive Incident Response
  • Change, Control and Problem Management
  • Proactive Incident Support
  • Moves and Changes

IT Support Services

We take great pride in assisting our customers and go to great lengths in providing all the areas of support you would come to expect from a leading IT support services provider. TransACT provide everything from technical advice to dedicated project managers and break-fix capabilities to fulfill your support needs.

Our global support ensures quality of service delivery, improved uptime and network availability, increased operational efficiency and reduced costs. With IT support services across all major technology platforms, networks and vendors.

  • Multi-vendor, Multi-technology
  • Geographic coverage across the globe
  • Specialist technical skills
  • Dedicated and named engineers
  • Experienced engineers, guaranteed SLA’s
  • Flexible and dynamic approach to each contract
  • ISO 27001, 20000, 14001 and 9001 certified
  • Dedicated Networks Operations Centre (NOC)
  • Moves and Changes

TransACT Flex Support

We recognise that each customer requirement is unique and will have different needs.  As a consequence we offer a bespoke service providing pre-purchased support blocks to bolster areas of knowledge or resource as and when required.

Flex Support is most often used to provide reactive technical assistance and expertise for specialist products or technologies where internal IT support staff are lacking in-depth product knowledge or support on an ad-hoc basis.

Typical use of Flex Support is when staff are busy with internal projects or for when key internal IT staff members may be on holiday, maternity/paternity leave, illness, busy with internal projects etc.

Flex Support provides a multi-vendor remote (telephone, email, remote access) support service designed to provide a virtual extension to our customers internal IT support structure.

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Learn more about TransACT from our overview datasheet

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